Long Term Care Ombudsman Program

Helping residents of nursing homes. Call 1 (855) 582-6769 to reach your Ombudsman.

Long Term Care Ombudsman Program

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Educating, Empowering and Advocating for Long-Term Care Residents

The Ombudsman Program is an effective advocate and resource for older adults and people with disabilities who live in nursing homes, assisted living, and other licensed adult care homes. Ombudsmen help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life.

• Advocate – Act on behalf of residents to assure rights are not violated, identifying, investigating and working towards resolution of resident complaints.
  
• Mediate – Work collaboratively with residents, family members, and staff towards achieving mutually beneficial solutions to the issues they are experiencing in long term care facilities
  
• Educate – Provide information and consultation to residents, families, facility staff, and community about issues in long term care and specific issues they are experiencing in facilities
  
• Refer – When resolution through the Ombudsman program is not achievable, complaints are referred to the New York State Department of Health or other appropriate agencies.

How Ombudsmen Help

'A Good Listening Ear'

"They have given a good listening ear" and "interacted with the residents on a very positive level," says Andrea of Plainview, New York about her experience working with Ombudsmen from the NYS Long Term Care Ombudsman Program (LTCOP). Watch and listen to her testimonial below.